Functie
IT Service Desk Officer
As an IT Service Desk Officer, you’ll provide first-line support to users, resolve a high proportion of issues at first contact, and help improve the reliability of IT services.
What you’ll do
Serve as the first point of contact for IT enquiries through the Service Desk.
Provide local IT support.
Resolve and coordinate incidents and service requests.
Analyse service desk metrics and incoming issues to identify trends, risks and opportunities for improvement.
Identify ways to prevent recurring issues and improve system stability.
Communicate incidents, problems and outages clearly and promptly to IT users.
Work with other IT service teams to support timely issue resolution.
What you bring
A completed vocational (MBO) or bachelor’s degree in IT or a comparable field.
Experience supporting Microsoft Windows 11 and Microsoft 365.
A basic understanding of IT processes, including ITIL, Lean and related technologies.
Fluent spoken and written Dutch and English.
Strong customer focus and a service-oriented approach.
Experience communicating with customers at a service desk, by telephone and in writing.
A collaborative, flexible and proactive approach, with a focus on quality and results.
Comfort working in a fast-paced, open environment.
Practical information
Location: Eindhoven. You must live within a maximum one-hour journey of the office.
Duration: Six-month project, with the possibility of extension.
Onboarding: Full-time office attendance during the onboarding period.
Working hours: Flexibility with working hours is expected.
Eisen
- The candidate must speak Dutch and English fluently
- The candidate must be introduced exclusively and must not have any other processes running during the proposal
- The candidate must live within a maximum of one hour’s travel time from the DLL office in Eindhoven
- The candidate must have completed vocational (MBO) or bachelor’s education in IT or a comparable field
- The candidate must have a strong customer focus and a service-oriented mindset
- The candidate must have a basic understanding of IT processes (ITIL), Lean, and related technologies
- The candidate must have excellent verbal and written communication skills in Dutch and English
- The candidate must have Microsoft Windows 11 and M365 support skills
- During the onboarding period, the candidate must work full-time in the office
- The candidate may start only after passing the pre-employment screening
- The candidate must have proof of identity (a passport or identity card) that is valid at intake and on the contract start date and can be presented for verification
Extra informatie
Je sollicitatie dient uiterlijk 22 oktober 2026 om 10:00 uur door ons te zijn ingediend, voorzien van een motivatie (waarin wordt toegelicht hoe aan de eisen en gunningscriteria wordt voldaan) en twee referenties. Wij ontvangen je gegevens graag minimaal één werkdag vóór de sluitingsdatum.
